KOBO Stroke Coach · Recording & uploads
Recording and uploading a stroke video
Prepare a clear recording and find the next step if an upload fails.
Before recording
- Use a stable camera position and good lighting so your full movement can be seen. Follow any recording instructions shown in your version of the app.
- Only upload footage you are entitled to share, with appropriate permission from people shown.
- Keep your original video until the upload and analysis are complete.
If an upload fails
- Check your connection and any file requirements displayed by the app. This draft does not specify supported formats, video length, or file-size limits.
- Note the error message, approximate file size, device, and app version. Check for an existing upload before retrying to avoid duplicates.
- If it continues to fail, contact support with those details. You do not need to attach the video to the initial request.
Useful links
Stroke Coach product overview ↗Still need a hand?
You can go straight to a person. We’ll carry this article into your request.
Ask the support team ↗