KOBO Stroke Coach · App troubleshooting

The app is not working as expected

Try basic checks and collect useful details for technical support.

Start with a few checks

  1. Check your internet connection. Save any work and let an active upload finish before closing the app or page.
  2. Reopen the app or reload the page. If an update is available through your normal trusted app channel, review it.
  3. Avoid deleting the app, clearing its data, or repeatedly submitting a payment as an initial troubleshooting step.

Still stuck?

  1. Tell support what you were trying to do, the steps that caused the issue, the exact error, your device, and the app or browser version.
  2. Do not include passwords, access codes, or recordings in the first message. Support can request additional information if needed.
Still need a hand?

You can go straight to a person. We’ll carry this article into your request.

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