SupportReference documents for store support, loaded from Shopify. These published store policies are separate from the Support Hub privacy notice and Stroke Coach documents.
Loaded from Shopify for this visit. Review the original document for the store’s published terms.
Updated in Shopify: 4/30/2026
Trade name: KOBO Pickleball
For all inquiries, please contact: customer.support@kobopickleball.com
KOBO SPORTS LLC
Registered in the United States (Arizona)
KOBO Pickleball is operated by KOBO SPORTS LLC, a United States registered company.
Updated in Shopify: 4/30/2026
Last updated: April 1, 2026
Kobo Pickleball operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kobo Pickleball is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We use the TikTok Pixel and TikTok Events API on our website.
These tools collect data about your browsing behavior, including
pages viewed, products added to cart, and purchases made, to help
us measure ad performance and show you relevant ads on TikTok.
Data collected may include: IP address, device identifiers,
browsing activity, and purchase information.
This data is shared with TikTok Inc. You can opt out of
personalized advertising by visiting TikTok's privacy settings
or adjusting your browser/device settings.
For more information, see TikTok's Privacy Policy:
https://www.tiktok.com/legal/privacy-policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at customer.support@kobopickleball.com or contact us at 1110 N Henness Rd, Casa Grande, AZ, 85194, US For the purpose of applicable data protection laws, we are the data controller of your personal information.
KOBO Pickleball is operated by KOBO SPORTS LLC, a U.S.-registered company based in Arizona.
Updated in Shopify: 8/1/2026
At KOBO, we are committed to delivering premium products backed by fair, transparent, and consistent customer service. We understand that choosing the right paddle or equipment is an important decision, and we strive to ensure every customer has confidence in their purchase.
If you are not completely satisfied with your purchase, you may request a return within 30 days of the delivery date, subject to the terms and conditions of this policy.
To maintain the quality and integrity of KOBO products, only new, unused products that meet the eligibility requirements below may be returned for a refund.
By placing an order with KOBO, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.
Return requests must be submitted within 30 calendar days of the delivery date.
To qualify for a return, the product must:
Products that show signs of use, modification, damage, abuse, missing components, or unauthorized repairs are not eligible for return unless otherwise required by applicable law.
Once a paddle has been used on court or shows evidence of use, it is considered a used product.
Used paddles are not eligible for refunds.
In limited circumstances, and solely at KOBO's discretion following inspection of the returned product, KOBO may elect to offer store credit as a goodwill resolution. Store credit is not guaranteed, is determined on a case-by-case basis and should not be considered an alternative return option or an entitlement under this policy.
Store credit will not normally be offered where the return request is based solely on personal preference or where the product performs as intended and is free from a confirmed manufacturing defect.
Every player has unique preferences regarding paddle weight, balance, swing weight, feel, power, control, spin, sound, grip size, sweet spot, and overall playing characteristics.
Returns, refunds, exchanges, or store credit are not available solely because a product does not match a customer's personal playing preference, provided the product functions as intended and is not affected by a confirmed manufacturing defect.
Personal preference is not considered a manufacturing defect or warranty issue.
All returns require a Return Authorization (RA) issued by KOBO before the product is shipped back.
Returns received without an approved RA may be refused or returned to the sender at the customer's expense.
The RA does not guarantee approval of a refund. All returned products remain subject to inspection.
Every returned product is inspected upon arrival.
KOBO reserves the right to:
KOBO's inspection findings and final determination shall govern the outcome of the return request, subject to any rights required under applicable law.
KOBO publishes product specifications, including approximate weight, dimensions, and other product characteristics.
Reasonable manufacturing tolerances are normal and do not constitute manufacturing defects. Published weights and dimensions are approximate unless otherwise expressly stated.
Differences within published specifications or accepted manufacturing tolerances are not eligible for return, refund, exchange, warranty claim, or store credit.
Refunds are issued only after:
Refunds will not be issued for products that are not physically returned unless otherwise required by law.
KOBO does not provide courtesy refunds or partial refunds in place of a product return.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to be processed. Processing times may vary depending on your financial institution.
Original shipping charges, expedited shipping fees, duties, taxes, insurance, and similar service charges are non-refundable unless required by applicable law.
Customers are responsible for return shipping costs unless:
Customers are responsible for ensuring returned products are properly packaged.
Customers should retain the original product packaging until any shipping damage, warranty claim, or return request has been resolved.
KOBO recommends using a trackable and insured shipping service.
KOBO is not responsible for returns lost or damaged during transit.
KOBO products are packaged using protective materials appropriate for each product and shipment.
Minor cosmetic dents, creases, scuffs, or other cosmetic damage to product packaging resulting from normal transportation do not qualify for a return, refund, replacement, or exchange, provided the product itself remains new and undamaged.
If the product itself is damaged, customers must notify KOBO within 48 hours of delivery and provide photographs of the product, packaging, and shipping materials.
If a shipment arrives with product damage believed to have occurred during transportation, customers must contact KOBO within 48 hours of delivery.
Photographs of the damaged product, packaging, and shipping materials may be required before a claim can be processed.
Failure to report shipping damage within this period may affect claim eligibility.
If you receive an incorrect product or your order is missing an item, please notify KOBO within 7 days of delivery.
If KOBO confirms the error, we will provide the appropriate resolution at no additional cost to the customer.
Promotional items, free gifts, bonus products, complimentary accessories, and gift-with-purchase items are final sale and are not eligible for return, refund, exchange, or store credit.
KOBO does not accept promotional items for return under any circumstances.
If an order that qualified for promotional items is approved for a refund, the full retail value of any promotional item that is not returned will be deducted from the customer's refund.
Retail value will be determined using KOBO's current published selling price.
Promotional items have no cash value and may not be substituted or exchanged.
If a returned order originally qualified for a bundle discount, promotional pricing, or purchase incentive, KOBO reserves the right to recalculate the order based on the products ultimately retained by the customer.
Any resulting adjustment may be deducted from the refund.
Promotional discounts, coupon codes, affiliate discounts, promotional pricing, and special offers may not be combined unless expressly stated by KOBO.
The following items are not eligible for return or refund:
KOBO paddles include a 12-month limited warranty against manufacturing defects under normal recreational use.
The warranty does not cover:
Warranty claims are subject to inspection and approval by KOBO.
KOBO does not process direct product exchanges.
This includes exchanges requested due to personal preference.
Customers with approved returns may receive a refund in accordance with this policy and may place a new order for the product of their choice.
By completing your purchase, you agree to follow KOBO's Return & Refund Policy before initiating a payment dispute or chargeback.
If a chargeback is initiated, KOBO may provide order records, shipment tracking, delivery confirmation, customer communications, photographs, and this policy to the payment processor or financial institution.
Initiating a chargeback before completing KOBO's return process may delay or invalidate refund eligibility where permitted by applicable law.
KOBO reserves the right to decline future orders from customers who abuse the chargeback process.
Where permitted by applicable law, KOBO reserves the right to suspend voluntary refunds or goodwill resolutions while a chargeback relating to the same transaction remains pending.
KOBO reserves the right to refuse returns, refunds, exchanges, warranty claims, or future purchases where abuse of this policy, excessive returns, fraudulent activity, false claims, attempts to circumvent this policy, or inspection determines that a product represented as unused shows evidence of use.
To request a Return Authorization, please contact: customer.support@kobopickleball.com
Please include:
Do not return products until you have received your Return Authorization and return instructions.
Issuing a Return Authorization (RA) does not constitute approval of a refund, exchange, warranty claim, or store credit. All returned products remain subject to inspection and final eligibility determination under this policy.
Returns must be shipped only to the address provided by KOBO in the approved Return Authorization.
Returns sent to any other address may be refused or delayed.
By placing an order with KOBO, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.
KOBO reserves the right to update or modify this policy at any time without prior notice. The version published on the KOBO website at the time of purchase shall govern that transaction.
Updated in Shopify: 8/17/2026
KOBO is committed to providing reliable order fulfillment and clear shipping information. We offer FREE Standard Shipping on eligible orders and work with domestic and international logistics partners to deliver KOBO products to customers.
By placing an order with KOBO, you acknowledge that shipping and delivery are subject to this Shipping Policy, KOBO's Return & Refund Policy, and other applicable terms published at the time of purchase.
Most orders are processed within approximately 24 hours after payment has been successfully authorized and verified. Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may be longer during new product launches, promotions, holidays, inventory transfers, or periods of unusually high order volume.
Once an order has been dispatched, KOBO will provide tracking information when available. Processing and dispatch timeframes are estimates and are not guaranteed.
KOBO fulfills orders through multiple logistics centers. United States orders may be fulfilled from KOBO's California logistics center or from an international logistics center, depending on inventory availability and operational requirements.
Orders fulfilled internationally may require additional transit time and may pass through customs or carrier-transfer facilities before final delivery.
KOBO reserves the right to determine the fulfillment location, shipping carrier, routing, and shipping method for each order. The fulfillment location does not affect product authenticity, applicable warranty coverage, or return eligibility.
KOBO offers FREE Standard Shipping on eligible orders to the United States, Canada, Mexico, and eligible countries in Asia, subject to the offer displayed at checkout.
For destinations or services outside KOBO's Free Shipping Program, applicable shipping charges will be displayed during checkout.
Shipping charges paid by the customer are non-refundable except where otherwise required by applicable law or expressly approved by KOBO.
United States: Domestic U.S. deliveries do not incur import duties or customs charges.
Canada: Eligible Standard Shipping orders are shipped using Delivered Duty Paid (DDP) service whenever available. Under DDP service, applicable import duties, customs clearance charges, and import taxes are prepaid by KOBO.
Mexico: Mexico is excluded from KOBO's DDP program. Customers are responsible for customs duties, import taxes, brokerage fees, handling fees, or other charges assessed by Mexican authorities or carriers.
Other International Destinations: Where DDP service is available for eligible Standard Shipping orders, KOBO will prepay applicable duties and customs charges. Where DDP is unavailable, or a selected shipping service does not include DDP, the customer is responsible for applicable duties, taxes, VAT, brokerage fees, and other government or carrier charges.
DDP availability may vary by destination, local regulation, carrier, and shipping method.
Most orders fulfilled domestically within the United States arrive approximately 3-5 business days after shipment. Orders fulfilled from an international logistics center generally require additional transit time.
International delivery times vary based on destination, customs processing, carrier performance, local delivery networks, and other factors.
All processing, shipping, and delivery timeframes displayed by KOBO are estimates only and are not guaranteed delivery dates.
Delivery may be affected by carrier delays, customs inspections, weather, holidays, peak shipping seasons, transportation or labor disruptions, inventory availability, remote delivery locations, government actions, natural disasters, or other circumstances outside KOBO's reasonable control.
A shipment is not considered lost or automatically eligible for cancellation or refund merely because it arrives after an estimated delivery date while it remains actively in transit.
KOBO works with domestic and international logistics providers and carriers, which may include UPS, FedEx, USPS, and regional or local delivery partners.
The carrier completing final-mile delivery may differ from the carrier that initially transports the shipment. KOBO may select or change carriers and routing based on destination, service availability, inventory location, and operational requirements.
Tracking information will be provided after shipment when available. Tracking updates may take approximately 24-72 hours to begin displaying movement.
International tracking may temporarily pause while a shipment is in international transit, clearing customs, transferring between carriers, or awaiting processing by a local delivery partner.
A temporary pause in tracking does not by itself establish that a shipment is lost.
If a shipment is delayed, KOBO may assist by reviewing tracking information and, when appropriate, contacting the carrier or logistics provider for investigation.
Customers must allow KOBO and the applicable logistics provider a reasonable opportunity to investigate a delayed shipment.
Orders that remain actively in transit are not eligible for cancellation or refund solely because delivery is taking longer than estimated. Shipping delays do not expand eligibility under KOBO's Return & Refund Policy.
A shipment is not considered lost until the applicable carrier or KOBO's logistics provider has completed its investigation and confirms that the shipment cannot be located or delivered.
If a shipment is confirmed lost, KOBO will determine the appropriate resolution based on the circumstances and applicable policy. A resolution may include replacement or refund.
KOBO will not provide both a replacement and a refund for the same lost shipment.
If tracking shows a package as delivered but the customer cannot locate it, the customer should first check the delivery location, household members, neighbors, building management or reception, and the local delivery carrier where appropriate.
If the package remains missing, the customer should contact KOBO Customer Support with the order number and relevant details.
KOBO may request additional information, proof of non-receipt, carrier documentation, or other evidence and may open an investigation with the carrier or logistics provider.
A delivery scan does not automatically qualify an order for an immediate refund or replacement. KOBO will review the available delivery evidence and investigation outcome before determining an appropriate resolution.
Customers are responsible for providing a complete and accurate shipping address, postal code, apartment or unit information, telephone number, and other information required for delivery.
Address changes cannot be guaranteed after an order has entered processing or shipment.
KOBO is not responsible for delays, failed deliveries, additional charges, or losses caused by incorrect or incomplete information supplied by the customer, except where otherwise required by law.
Additional shipping, carrier, or recovery costs resulting from incorrect customer-supplied information may be deducted from an approved refund where permitted.
Packages refused by the customer or returned as undeliverable because of an incorrect or incomplete address, unpaid customer-responsible customs charges, or repeated failed delivery attempts may incur return shipping charges, customs charges, carrier handling fees, or reasonable processing costs.
Applicable costs may be deducted from an approved refund where permitted. Original customer-paid shipping charges and customer-responsible duties, taxes, customs charges, and carrier fees are non-refundable except where required by law.
Cancellation requests should be submitted as soon as possible and before the order has entered fulfillment or shipment.
KOBO cannot guarantee cancellation after processing or fulfillment has begun. An order is not considered cancelled until KOBO confirms that the cancellation was successfully completed.
Orders that have already shipped cannot be cancelled and are subject to KOBO's applicable Return & Refund Policy after delivery.
KOBO may require customers to provide reasonable information or documentation needed to investigate delayed, missing, misdelivered, damaged, or undeliverable shipments.
Customers should cooperate with reasonable carrier or logistics-provider investigation requirements. KOBO will use available order, tracking, delivery, and logistics records to evaluate the claim.
No refund or replacement should be assumed until the applicable investigation and KOBO review are complete.
Customers are encouraged to contact KOBO Customer Support and allow a reasonable opportunity to investigate and resolve a delayed, missing, or undelivered shipment before initiating a payment dispute.
If a payment dispute or chargeback is initiated, KOBO may provide relevant records to the payment processor, financial institution, or other authorized party, including order records, tracking history, delivery confirmation, customer communications, shipping investigation records, and applicable KOBO policies.
Nothing in this Shipping Policy limits rights that cannot lawfully be waived.
Shipping delays, carrier investigations, customs processing, and estimated delivery dates do not independently create return or refund eligibility.
After delivery, eligible return requests are governed by the KOBO Return & Refund Policy. If a shipment is confirmed lost or otherwise requires a shipping resolution before delivery, KOBO will determine the appropriate resolution under this Shipping Policy and applicable law.
For shipping questions or delivery assistance, please contact KOBO Customer Support at customer.support@kobopickleball.com.
Please include your order number and a brief description of the shipping issue so the support team can investigate efficiently.
KOBO may update this Shipping Policy from time to time to reflect changes in carriers, fulfillment operations, destinations, services, or legal requirements.
The policy applicable to an order will be determined by the version in effect at the relevant time, subject to applicable law.
Our KOBO Customer Support Team can help with shipping, tracking, delivery, or order-related questions.
CONTACT KOBO SUPPORT ❯Updated in Shopify: 4/30/2026
OVERVIEW
This website is operated by Kobo Pickleball. Throughout the site, the terms “we”, “us” and “our” refer to Kobo Pickleball. Kobo Pickleball offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY]
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: [LINK TO REFUND POLICY]
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Kobo Pickleball, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Kobo Pickleball and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at customer.support@kobopickleball.com
KOBO Pickleball is operated by KOBO SPORTS LLC, a U.S.-registered company based in Arizona.