REAL PEOPLE. HERE TO HELP.

Let’s work it out.

Pick your product, tell us the issue, and take it from there.

We aim to respond within two business days. Our support business days are Monday–Friday, based on Eastern Time (ET), excluding U.S. federal holidays.

Tell us what’s going on.

ProductRequest typeFull name *Email address *Subject *Order number (optional)

Your order number is required for order, shipping, delivery, warranty, return, refund and chargeback requests. Find it in your KOBO order confirmation email (for example, #2448). Check your inbox and spam folder before continuing.

How can we help? *Photos (optional, up to 4)

Maximum 5 MB each (20 MB total). Aim for 1600 pixels or more on the longest side. Maximum 40 megapixels per image. Use clear, well-lit photos: full product, close-up, another angle and label/serial number. Convert HEIC to JPG first. Avoid faces, addresses and payment details.

Please leave out passwords, payment details, and verification codes.